+977 01 4416813 / 4428013 info@crystalmountaintreks.com

Our Policies


Every individual has their unique travel objective. With our vast experience in planning and running treks and tours in Nepal, Tibet, Bhutan and India, we will ensure that your journey has been meticulously designed to meet your individual travel needs. Besides the scheduled trips listed under “Featured Trips”, all our trips are fully customizable – barring any flight or entry restrictions.

We will design the first and second itinerary for you without any obligation to book. When you contact us, please remember to provide as much information as possible about your expectations for the trip. After we have designed two itineraries for you, we will happily design more itineraries once we receive $500 as trip deposit.


  • Cancel prior to departure, forfeit non-refundable deposit (and regional airfare payments)
  • No refunds available for unused services once trip begins.
  • However, if you cancel your trip for a valid reason*, we will apply your deposit and/or final payment, after deducting any expenses we might have incurred (Bhutan and Tibet have higher cancellation charges), to another trek and tour that you must participate in within one year of the cancellation.

* Crystal Mountain Treks reserves the right to determine what constitutes a valid reason.

* Cancellation policy for some trips may differ in which case they are outlined in the trip description page.


To book a trip, we require a non-refundable deposit of 20% of trip cost per person. Additionally, if your trip involves flights to Lhasa in Tibet or Paro in Bhutan, the full cost of airfare is required with the deposit payment. Once we receive your deposit, we will confirm hotels, vehicles, flights and staff for your journey and will send you a confirmation via email.

Deposits can be paid by wire transfer or Credit card (Visa only) through the website.

The balance of the payment is due on arrival in Kathmandu.

* Booking policy for some trips may differ in which case they are outlined in the trip description page.


Deposits must be paid by wire transfer or with a credit card (only North American clients) through our website.

Balance is payable either prior to arrival by bank wire transfer/credit card or on arrival in Kathmandu either in cash or by credit card (Visa only).



Once you have trekked or traveled with Crystal Mountain Treks, you join our inner-circle and become a valued member of the crystal club. All Crystal Club members enjoy the following benefits on their second trip:

  • $150 discount on any trip listed on our website
  • Any transfers in Kathmandu not included as part of the main trip program for shopping, eating out etc.
  • Transfers and guide for any day hikes in the hills of Kathmandu
  • Authentic Nepali food prepared at our home in Kathmandu